Order Information
Delivery
times
All email orders are responded to with a personal reply from us informing you
that the order has been received and the day the order will leave us.
Delivery
times are dependent on where you live. Within NZ we use
a courier company and goods are normally dispatched within
2 - 3 working days and arrive overnight. International
large orders go via DHL (2 - 3 days), small orders use
NZ Post Airmail and take 5 - 15 days.
Refunds policy
Tessarose Productions will happily replace CDs that are faulty.
Please check the
following before you send them back to us:
• |
The CDs need to have been tested on a CD-R compatible
player. |
• |
They must be clean (no fingerprints) and not scratched.
Scratched CDs will not be replaced. |
Please note that it is the responsibility of the customer
to care for the CD so that it will play. Scratched and
dirty CDs will not play and if the player laser is dirty
they will
not play either. Tessarose Productions is not liable for
the condition of the customers player.
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